Converge Telecoms

1. Introduction

Converge Telecoms LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Voice over Internet Protocol (VoIP) services, located in Tampa, Florida.

2. Information We Collect

Customer Proprietary Network Information (CPNI)

CPNI includes:

Call detail records (numbers called, duration, time, date)
Billing information related to your telecommunications services
Service usage patterns and statistics
Technical service information
Location data when you make calls

We protect your CPNI in accordance with FCC regulations and will not use it for marketing purposes without your explicit consent.

Personal Information

We collect personal information including:

Name, address, email, and phone number
Payment and billing information
Account credentials and authentication data
Emergency contact and address information for E911 services
Support communications and service requests
Device information and network data for service provision

Technical Information

IP addresses and network identifiers
Call quality metrics and performance data
Equipment specifications and configuration data
Service usage logs and analytics

3. How We Use Your Information

We use your information to:

Provide VoIP services: Process calls, manage your account, and deliver requested features
Emergency services: Route 911 calls to appropriate emergency services
Billing and payment: Process payments and send billing statements
Technical support: Troubleshoot issues and improve service quality
Legal compliance: Meet regulatory requirements and legal obligations
Service improvement: Analyze usage patterns to enhance our services
Fraud prevention: Detect and prevent unauthorized use of our services

4. CPNI Protection and Your Rights

Your CPNI Rights

Consent Required: We will not use your CPNI for marketing without your express written consent
Access Control: You can restrict access to your CPNI by setting up password protection
Opt-out Rights: You can withdraw consent for CPNI use at any time
Third-party Sharing: We do not sell or share CPNI with third parties for their marketing purposes
Security Measures: We implement technical and physical safeguards to protect CPNI

To exercise these rights or report CPNI concerns, contact us at privacy@convergetelecoms.com

5. Information Sharing and Disclosure

We may share your information only in the following circumstances:

Service Providers: With trusted third parties who help us provide services (under strict confidentiality agreements)
Emergency Services: With 911 operators and emergency responders when you make emergency calls
Legal Requirements: When required by law, court order, or to comply with legal processes
Law Enforcement: To assist law enforcement agencies as required by CALEA and other legal obligations
Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
Fraud Prevention: To prevent fraud, abuse, or unauthorized use of our services

We do NOT sell your personal information to third parties for commercial purposes.

6. Data Security

We implement comprehensive security measures including:

End-to-end encryption for voice communications
Secure data transmission protocols (TLS/SSL)
Network security monitoring and intrusion detection
Access controls and authentication systems
Regular security audits and vulnerability assessments
Employee training on data protection practices
Incident response procedures for security breaches

Data Breach Notification

In the event of a security breach affecting your CPNI or personal information, we will notify you and relevant authorities as required by FCC regulations, typically within 30 days of discovery.

7. Call Recording and Monitoring

If you use our call recording features or if we monitor calls for quality assurance:

We will notify all parties when calls are being recorded
You must comply with applicable federal and state recording laws
Recorded calls are encrypted and stored securely
You control access to your recorded calls
We may monitor calls for quality assurance with your consent

8. Data Retention

CPNI: Retained as long as necessary for service provision and regulatory compliance
Call Detail Records: Typically retained for 18-24 months for billing and dispute resolution
Account Information: Retained for the duration of your service and as required by law
Recorded Calls: Retention period determined by your settings and legal requirements
Billing Records: Maintained for at least 7 years as required by law

After retention periods expire, we securely delete or anonymize your information unless legal requirements mandate longer retention.

9. Your Privacy Rights

You have the right to:

Access your personal information and CPNI
Correct inaccurate information
Request deletion of information (subject to legal and regulatory requirements)
Opt-out of marketing communications
Restrict use of your CPNI for marketing purposes
Request information about data sharing practices
File complaints about privacy practices with regulators

To exercise these rights, contact us at info@convergetelecoms.com or call +1 (813) 999-0774.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

11. Third-Party Services

Our services may integrate with or connect to third-party applications and services. This Privacy Policy does not cover third-party privacy practices. We encourage you to review the privacy policies of any third-party services you use.

12. International Data Transfers

Your information is primarily processed and stored within the United States. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by email or through our service at least 30 days before the changes take effect.

14. Contact Information

For privacy-related questions or concerns, please contact us:

Privacy Officer

Converge Telecoms LLC

Tampa, Florida

Email: info@convergetelecoms.com

Phone: +1 (813) 999-0774

For CPNI-related requests, please include your account number and a description of your request.

15. Regulatory Compliance

We comply with applicable privacy and telecommunications regulations including:

FCC CPNI rules and privacy regulations
CALEA (Communications Assistance for Law Enforcement Act)
State privacy and telecommunications laws in Florida
Federal data breach notification requirements

Your privacy is important to us. If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.